Privacy Policy

We collect only the information necessary for the optimal provision of our services and to ensure the maximum operational security of the platform. The data collected include:

Identification and contact data: name, surname, date of birth, email address, tax code, phone number, and identity documents provided during registration or account verification.

Usage and navigation data: IP address, access times, pages viewed, activity history on the platform, and time spent.

Technical device data: type of operating system used, hardware model, unique device identifiers, and type of browser used for connection.

Transaction data: records related to deposits, withdrawals, service usage sessions, and other financial transactions linked to the user profile, excluding direct storage of sensitive credit card data.

Communications with support: messages, assistance requests, and correspondence sent to our customer service.

The processing of your personal data is based on precise legal grounds that legitimize its elaboration:

Execution of a contract: processing is essential to create your account, verify your eligibility, and provide you with full access to the platform's functions.

Legitimate interest: we use data to prevent fraudulent activities, improve system efficiency, optimize user experience, and ensure network security.

Compliance with legal obligations: we process certain information to meet regulatory requirements regarding anti-money laundering, cybersecurity, and tax verification.

Explicit consent: in cases where you wish to receive personalized promotional communications or specific updates, we will request your prior consent, which you can freely withdraw.

The personal information collected is used for specific purposes strictly limited to the platform's activity:

Operational management of the user account and identity verification (including age confirmation).

Security and prevention of cyber fraud or platform abuse.

Customer support and processing of technical support requests.

Internal statistical analysis to optimize service stability and speed.

Sending important communications regarding contractual changes or security updates.

We retain your personal data only for the time strictly necessary to achieve the purposes for which it was collected, or in accordance with applicable laws regarding the retention of fiscal and legal documents. When the data is no longer needed for these purposes, it will be securely deleted or transformed into an anonymous and irreversible form for purely statistical purposes.

Your personal data will not be sold, rented, or transferred to third parties for commercial purposes. Information may be shared solely with trusted technical partners and third-party service providers (such as payment processors, hosting services, and identity verification tools) who operate on our behalf as data processors. These entities are bound by strict confidentiality agreements and may process data only based on our precise operational instructions.

We may also disclose your data to the competent authorities if we are subject to a legal obligation or a judicial order, or to protect the rights, property, and safety of our company and our users.

Personal data is stored and processed within the European Union. In cases where some external technical service providers are located outside the European Economic Area (EEA), we ensure that such transfers comply fully with the standard contractual clauses approved by the European Commission or are based on adequacy decisions, guaranteeing a level of data protection equivalent to that of Europe.

We implement appropriate technical, physical, and managerial security measures to protect your personal data from unauthorized access, alteration, accidental loss, or destruction. We use standard encryption protocols for data transmission and limit access to personal information only to authorized employees and collaborators who strictly need it to perform their duties. However, we remind you that no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure.

In accordance with data protection regulations, you have specific rights that you can exercise with us at any time:

Right of access: You can request confirmation as to whether or not data concerning you is being processed and obtain a copy of it.

Right to rectification: You have the right to request the correction of inaccurate data or the completion of incomplete data.

Right to erasure (right to be forgotten): You can request the removal of your data if there are no longer any legal obligations or contractual reasons requiring its retention.

Right to restriction and objection: You can request to restrict processing in certain circumstances or object to processing based on legitimate interest.

Right to data portability: You can request to receive your data in a structured, commonly used, and machine-readable format to transfer it to another controller.

To exercise your rights or request clarification regarding the processing of your personal information, you can send a written request to our dedicated team. We will respond to your requests as soon as possible and in any case within the legally prescribed deadlines.

Support email: sunbet_support@gmail.com

Contact phone: +39 02 8734 3321

Office address: Via Dante 16, 20121 Milano, Italy

This Privacy Policy may be updated periodically to reflect any changes to our operational procedures or legal regulations. We encourage you to regularly monitor this page to stay informed about how we continue to protect your personal data.