Access to our services and account creation on the platform are strictly prohibited for individuals under 18 years of age. We conduct strict identity verification checks and require the submission of official documents to ascertain the correct age of every registered user. Should any attempt at access or use by a minor be detected, the associated account will be immediately and permanently suspended and blocked.
To maintain full control of your experience on the platform, we recommend following some fundamental guidelines for your emotional and financial safety:
Consider gaming exclusively as a pastime and not as a method for generating income or solving financial difficulties.
Only play with sums of money that you can afford to lose without compromising your daily budget.
Set a precise budget and time limit for your gaming sessions in advance, and strictly adhere to them.
Never try to recover losses by increasing bets impulsively or uncontrollably.
Avoid accessing the platform or placing bets during moments of stress, fatigue, anxiety, or under the influence of alcohol.
We provide all users with a series of technical features accessible directly from the profile settings to independently monitor and limit gaming activity.
You can set daily, weekly, or monthly maximum spending caps related to the sums you can deposit into your gaming account or the overall losses you can register. Once the established limit is reached, the system will automatically block any further financial transactions or bets until the end of the specified period. Any request to reduce a limit takes effect immediately, while a request to increase it requires a reflection period before becoming operational.
This tool allows you to define in advance the maximum duration of a single browsing and gaming session within the platform. Upon reaching the set hourly limit, you will receive an automatic notification from the system that will temporarily disconnect you or remind you to interrupt the activity.
If you feel you need a prolonged or definitive break from gaming, you can activate the self-exclusion option. This tool allows you to block access to your account for a determined period (e.g., one week, one month, or six months) or permanently. During the self-exclusion period, you will not be able to make deposits, place bets, or receive informational communications from us in any way. Permanent self-exclusion cannot be revoked before the scheduled end or requires in-depth player safety checks.
It is important to learn to recognize early behaviors that could indicate the development of an addiction or an unhealthy relationship with gambling. Ask yourself these questions with the utmost honesty:
Do you neglect work, study, or family relationships to dedicate time to gaming?
Do you sometimes lie to friends or family about the amount of money spent or the time spent playing?
Do you feel a sense of frustration, anger, or deep emptiness when you stop playing or when you run out of your budget?
Have you ever taken out loans or sold personal belongings to finance your gaming sessions?
Do you consider gambling as an escape from everyday life problems or loneliness?
If you answered yes to even one of these questions, we invite you to consider using limitation tools or seeking help from industry professionals.
If you feel that gambling activity is negatively impacting your private, emotional, or financial life, we strongly encourage you to seek specialized support. Numerous independent organizations and national services offer free, confidential, and anonymous counseling for the prevention and treatment of problem gambling. You can contact local health services or dedicated listening centers in your region to receive qualified help from psychologists and experts.
Our support staff receives specific training to identify potential risk behaviors and manage requests for help related to problem gambling. We constantly monitor platform flows to ensure that all protection tools and self-exclusion options function flawlessly, offering users timely, sensitive, and professional assistance.
This Responsible Gambling Policy is regularly reviewed and updated to include international best practices in consumer protection and cybersecurity. We invite you to consult this page periodically for the latest news and improvements to our protection and prevention systems.